ABOUT USZIZZI'S SUSTAINABILITY STORY
Life's too short not to aim high.
At Zizzi, we want to build something better, so we can live better. When we say "We", we mean our customers (you), our people, our planet (the big one), and our partners.
And better? Well, better at being honest and truthful. Better at investing in people and communities. Better at taking risks to find out what works, so we can hand-on-heart say we’ve done our bit to build a better food business that sustains happy, healthy lives.
Because being a better food business means better opportunities for people and better care for our planet’s resources.
Basically, a better future for everyone and everything. We call it Planet Zizzi. Here for good times now and later.
BETTER SOURCING: BETTER CHICKEN WELFARE
Chicken is in a lot of our most popular dishes. We signed up for the Better Chicken Commitment in 2018. This is a set of standards for improving the welfare of chickens farmed for meat. We've made lots of progress, but there is still more work to be done. So, we've also joined the Better Chicken Business Network (BCBN), and we'll keep pushing.
We've also partnered with NGO Compassion in World Farming to create a full transition roadmap for our supply chain.
BETTER SOURCING: RESPONSIBLE SUPPLY CHAINS
We want to work with suppliers who share our high standards. Responsible sourcing sits at the heart of how we work. It affects how we support our teams, our suppliers and their communities.
Zizzi joined forces with Sedex in 2025. Working with a global leader in supply chain sustainability will support us in three key areas:
- understanding and addressing supply chain risks
- driving meaningful sustainability and fair labour practices
- transparent, responsible sourcing
BETTER SOURCING: LOWER CARBON CHEESE
We use a lot of cheese at Zizzi. So we're working with dairy farmers and producers to reduce greenhouse gas emissions. Our mozzarella supplier began their sustainability journey a couple of years ago and has reduced their cheese carbon footprint by 14%. Now, as part of the Dairy Action Group, we have better conversations about where we can make the biggest difference.
BETTER SOURCING: BETTER CHICKEN WELFARE
Chicken is in a lot of our most popular dishes. We signed up for the Better Chicken Commitment in 2018. This is a set of standards for improving the welfare of chickens farmed for meat. We've made lots of progress, but there is still more work to be done. So, we've also joined the Better Chicken Business Network (BCBN), and we'll keep pushing.
We've also partnered with NGO Compassion in World Farming to create a full transition roadmap for our supply chain.
BETTER SOURCING: RESPONSIBLE SUPPLY CHAINS
We want to work with suppliers who share our high standards. Responsible sourcing sits at the heart of how we work. It affects how we support our teams, our suppliers and their communities.
Zizzi joined forces with Sedex in 2025. Working with a global leader in supply chain sustainability will support us in three key areas:
- understanding and addressing supply chain risks
- driving meaningful sustainability and fair labour practices
- transparent, responsible sourcing
BETTER EATING: INDUSTRY-LEADING FOOD SAFETY
And external benchmarking has confirmed that we're industry-leading in this area. 97%* of Azzurri premises hold the highest Food Hygiene Rating (or PASS in Scotland), up 3% on the previous year.
(*Information correct at the time of publishing.)
BETTER EATING: SAFE & INCLUSIVE DINING
Everyone deserves to feel relaxed and confident when they dine with us. That’s why we are committed to creating a safe, inclusive experience for guests with allergies to enjoy great food with genuine peace of mind.
BETTER EATING: PARTNERING TO #MAKEALLERGYHISTORY
We've entered a four-year partnership with the UK's food allergy charity, The Natasha Allergy Research Foundation, to help #MakeAllergyHistory.
And we've stepped up our allergen processes. We've got Allergen Management audits. They're not just about measuring compliance, but helping our team be really clear on how they can prevent incidents.
We’ve also introduced supplier ‘may contain’ warnings in line with industry guidance. This gives hypersensitive customers greater transparency and reassurance.
BETTER EATING: INDUSTRY-LEADING FOOD SAFETY
And external benchmarking has confirmed that we're industry-leading in this area. 97%* of Azzurri premises hold the highest Food Hygiene Rating (or PASS in Scotland), up 3% on the previous year.
(*Information correct at the time of publishing.)
BETTER EATING: SAFE & INCLUSIVE DINING
Everyone deserves to feel relaxed and confident when they dine with us. That’s why we are committed to creating a safe, inclusive experience for guests with allergies to enjoy great food with genuine peace of mind.
In 2025, we:
- Reduced our electricity usage by 2.2%.
- Sent less than 1% waste to landfill.
- Partnered with Olleco, which turns used cooking oil into biodiesel, saving 537t of CO2e.
- Partnered with Sedex to review sustainability in our supply chain.
- Reached £1.5m in customer charity donations through Pennies (collecting since 2011).
- Held our first sustainability session with suppliers to discuss carbon emissions.
- Co-created the industry’s first-ever Dairy Industry Standard Interventions resource with Zero Carbon Forum.
- Reduced Scope 1, 2 and 3 emissions by 4.5%.
We've done a lot. We're doing more.
We're committed to:
- Caring about our people's potential by creating opportunities for every team member to grow.
- Tackling climate change with smarter use of energy and water, and actively reducing food waste and packaging.
- Making it easy for customers to make informed choices that support their health and well-being.
- Rewarding our team members fairly.
- Promoting sustainable diets through conscious menu design.
- Reaching net zero by 2040.